30-Day Window
Submit an eligible return or exchange request within 30 days after your order is delivered.
Lumielle Care Policy
Returns & Exchanges
Beauty routines should feel considered from beginning to end. If a Lumielle purchase is not quite right, our returns and exchanges process is designed to be clear, thoughtful, and easy to navigate.
30 Days Eligible returns and exchanges may be requested within 30 days of delivery.
Simple Review Keep the product, accessories, packaging, and order details together for a smoother review.
At a Glance
A return policy designed for clarity.
Eligible items can be returned or exchanged within 30 days of delivery when they meet the conditions outlined below.
Original Condition
Items should be clean, unused, and complete with original packaging and included accessories.
Beauty Hygiene
Personal-care products that have been used may have additional hygiene restrictions unless faulty.
Inspected Refunds
Approved refunds are issued after the returned item has been received and reviewed.
The Return Process
Four considered steps.
Please request return instructions before sending an item back. This allows us to review the order, confirm eligibility, and provide the correct return destination.
Important: Do not send a product to the Lumielle business address unless our team specifically confirms that address as the authorized return destination for your request.
-
Prepare your order details
Have your order number, the item name, and a short explanation of the return or exchange request ready.
-
Request return instructions
Our team will review the request and provide the appropriate next steps and return information.
-
Pack the item securely
Include the product, manuals, charging accessories, attachments, protective components, and original packaging whenever applicable.
-
Inspection and resolution
Once received, the item is reviewed. Approved refunds or exchanges are then processed according to the selected resolution.
Eligibility
What qualifies for return.
To protect product quality and hygiene, return eligibility depends on the condition of the item and everything originally supplied with it.
Unused Condition
The product should show no signs of use, wear, residue, modification, or accidental damage.
Complete Contents
Return all accessories, chargers, attachments, protective pieces, manuals, and included components.
Original Packaging
Keep retail boxes, inserts, protective materials, and packaging in good condition whenever possible.
Within 30 Days
The return or exchange request must be submitted within 30 days of confirmed delivery.
For hygiene reasons, opened or used personal-care devices may not qualify for a change-of-mind return. This restriction does not prevent review of items that arrive damaged, defective, or incorrect.
Exchanges
Prefer a replacement?
If an eligible purchase is not right for you, an exchange may be available. Replacement options depend on product availability at the time your request is reviewed.
If the requested replacement is unavailable, we may offer another suitable resolution or process the original item as an approved return.
Same Item
A direct replacement is the simplest option when the same product is currently available.
Different Option
Alternative models or variations may be reviewed according to availability and price differences.
Exchange inventory is not reserved until the request has been reviewed and approved.
Refunds
What happens after a return.
Refunds are processed only after the returned merchandise has arrived, been inspected, and been approved under this policy.
Return received
Your returned parcel reaches the authorized return destination supplied for your request.
Condition reviewed
The product and included contents are checked against the eligibility requirements above.
Refund approved
Once approved, the refund is submitted to the original payment method used for the order.
Payment provider processing
After Lumielle submits the refund, your bank or payment provider may need additional business days before the credit appears in your account.
Damaged, Defective or Incorrect
When something arrives wrong.
Please report an order issue as soon as reasonably possible after delivery so the condition of the item and packaging can be reviewed accurately.
Keep all packaging and components until your case has been resolved. They may be needed to verify transit damage, product condition, or fulfillment details.
Damaged in transit
Take clear photographs of the outer parcel, shipping label, protective packaging, damaged area, and complete product.
Product is not functioning
Describe the issue clearly and include photos or a short video when the problem can be demonstrated visually.
Incorrect item received
Keep the incorrect item unused and retain its original packaging while the order details are reviewed.
Component is missing
Photograph everything received in the parcel and identify the accessory or component that appears to be missing.
Beauty technology, considered carefully. Lumielle CareBefore You Send It
A complete return travels better.
Beauty devices often include specialized accessories and protective components. A careful return helps prevent damage and makes inspection more efficient.
-
01
Switch off and disconnect the device. Remove charging cables and detachable accessories safely.
-
02
Clean only as instructed. Do not use aggressive cleaners or alter the condition of the product before return.
-
03
Gather every included component. Include attachments, cables, manuals, protective pieces, and supplied accessories.
-
04
Restore the original packaging. Use internal inserts and protective materials where available.
-
05
Use secure outer packaging. Protect the retail box from labels, tape, moisture, and transit damage.
Frequently Asked
Returns, made clearer.
A few useful answers before you begin a return or exchange request.
How long do I have to request a return?
Eligible return and exchange requests should be submitted within 30 days of confirmed delivery.
Can I return a beauty device after using it?
Because many beauty devices are personal-care products, used items may not qualify for a change-of-mind return for hygiene reasons. Items that are damaged, defective, or incorrect can still be reviewed.
Do I need the original packaging?
Original packaging, inserts, manuals, accessories, cables, and attachments should be retained and returned whenever applicable. Missing components can affect eligibility.
Where should I send my return?
Please wait for authorized return instructions before shipping anything. Return destinations can differ, and parcels sent to an unapproved address may not be accepted or processed.
When will I receive my refund?
Approved refunds are submitted after the returned item has been received and inspected. Your bank or payment provider may require additional processing time before the credit appears.
What if my package arrives damaged?
Keep the item and all packaging, document the condition with clear photographs, and report the issue promptly. This information helps us review the delivery and determine the appropriate resolution.
Can an exchange be guaranteed?
Exchanges depend on current inventory and are not guaranteed until the request has been reviewed and approved.
Need Assistance?
Start your return request.
Have your order number and product details ready. For damage, defects, or an incorrect item, include clear photographs whenever possible so your request can be reviewed efficiently.
Contact Lumielle
